Quality and safety should be part of every support.
Quality means respecting participant rights, providing support safely, responding to concerns and learning when something needs to improve.
Participant rights & dignity
Support should respect privacy, choice, culture, communication preferences, personal boundaries and the right to make decisions.
Safe & competent support
Workers must have the required checks, skills and competencies for the support they provide.
Clinical governance
Nursing and high-intensity supports require appropriate scope, competencies, care information, escalation pathways and oversight.
Learning & improvement
Feedback, incidents, documentation and service reviews should improve how support is delivered over time.
Know what good support should look like.
The NDIS Code of Conduct sets expectations for respect, privacy, safety, competence, honesty and responding to concerns.
Something does not feel right?
Participants and representatives should be able to raise concerns without fear of losing support or being treated differently.